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Shipping
Orders are typically shipped within 1–3 business days after purchase. The final shipping cost is automatically calculated at checkout and depends on the selected delivery method as well as your destination. Delivery times and prices may vary based on location and carrier availability. Read more here.
Payment
We accept secure payments via major cards (Visa, Mastercard, Amex, Maestro, UnionPay) and wallets like Apple Pay, Google Pay, and Shop Pay. All transactions are processed in EUR (€), and your details are encrypted and never stored. Read more here.
Return
You can request a return or exchange within 90 days of receiving your order through our Return Portal. Once approved, you’ll get a prepaid label to send the item back in its original packaging. Refunds are issued to your original payment method, with a 3% deduction for handling unless exchanged. Read more here.
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Made with care and unconditionally loved by our customers, products from Unknown exceed all expectations.
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