Return

Return and Exchange Policy

The following return and exchange process applies worldwide and is valid for both non-defective and defective products.

How to Initiate a Return or Exchange

1. Visit the Return Portal
   Go to your account at aboutthat.com/account and sign in. No account is required.
2. Select Items to Return or Exchange
   Choose the item(s) you'd like to return and provide a reason to help us improve.
3. Store Approval
   Our team will review your request. Once approved, you’ll receive a return shipping label via email.
4. Pack and Ship
   Carefully pack the item(s) in their original packaging and attach the return label.
5. Receive Your Refund or Exchange
   After we receive and inspect your return, the exchange will be initiated, or a refund will be issued to your original payment method.

Return Details

• Return Cost: To cover handling, inspection, and prepaid return shipping, a deduction of 3% of the product’s original value will be applied to the refund amount, unless the return is for an exchange.
• Return Window: Returns are accepted within 90 days from the date your order was received.
• Processing Time: Please allow 5–10 business days after the return is received for your refund to be processed.

We comply with all applicable laws regarding returns and refunds. We reserve the right to update our return and refund policy at any time to comply with legal requirements.

aboutthat is owned and operated by A1 GmbH – Am Güterbahnhof 3, 24976 Handewitt, Germany.