Payment Policy


At About That, we aim to provide a secure, transparent, and convenient payment experience for all customers. Please review the information below to understand how payments are processed on our website.

Accepted Payment Methods

We accept a range of secure and widely used payment methods to make checkout simple and reliable. Available payment options will be displayed at checkout and may include major credit cards, debit cards: Visa, Mastercard, American Express, Discover, Google Pay, Apple Pay & Diners Club.

Currency

  • All prices and transactions on https://www.aboutthat.com,are processed in Euro (€).

  • Any currency conversion fees applied by your bank or payment provider are the customer’s responsibility.

Payment Security

Your payment security is very important to us. All transactions are processed through secure, encrypted payment gateways that comply with industry security standards. We do not store or have access to your full payment details.

Order Confirmation

Once your payment is successfully completed:

  • You will receive an order confirmation email with your order details

  • Payment is charged at the time the order is placed

  • Orders will not be processed or shipped until payment is fully authorized

Failed or Declined Payments

If your payment is declined or fails during checkout:

  • Please verify that your billing information is correct

  • Ensure sufficient funds are available

  • Contact your bank or payment provider if the issue persists

You may also try an alternative payment method.

Taxes and VAT

Where applicable, prices may include or exclude VAT depending on your location and order details. Any applicable taxes will be clearly shown at checkout before payment is completed.

Refunds

Refunds for approved returns or cancellations are processed according to our Refund & Return Policy.
Approved refunds will be issued to the original payment method used during checkout. Processing times may vary depending on your payment provider.

Payment Disputes and Chargebacks

If you have any concerns regarding a payment or charge, we encourage you to contact us first so we can assist you promptly. Unauthorized chargebacks or disputes without prior contact may delay resolution.

Contact Us:

Store Name: About That
Registered Business Name: A1 GmbH
Company Number: HRB 10874 FL.
Tax Number: 15/290/31641.
VAT Number: DE299010072.
Business Address: Am Güterbahnhof 3, 24976 Handewitt, Schleswig-Holstein, Germany
Email: info@aboutthat.com
Phone Number: +49 1588 8654546
Customer Service Hours: 9:00 AM to 5:00 PM Between Monday to Friday
Time zone: (GMT+01:00) Central European Standard Time (Berlin)