FAQ

Frequently Asked Questions (FAQ)

1. What types of products does AboutThat offer? At AboutThat, we specialize in high-end furniture and home décor items. Our collection includes a wide range of exquisite pieces such as sofas, chairs, tables, lighting fixtures, rugs, wall art, and more, all designed to elevate your living spaces with luxury and sophistication.

2. Are your products made from quality materials? Absolutely. We take great pride in offering products crafted from the finest materials available. Whether it's solid hardwoods, premium fabrics, genuine leather, or artisanal ceramics, each item in our collection undergoes rigorous quality control to ensure durability, comfort, and aesthetic appeal.

3. Do you offer customization options for your furniture pieces? While many of our products are available as shown, we also offer customization options for certain items. Whether you're looking to tailor the dimensions, upholstery fabric, or finishes to suit your specific preferences, our team is here to assist you in creating bespoke pieces that reflect your unique style and vision.

4. What sets AboutThat apart from other furniture stores? At AboutThat, we're committed to delivering an exceptional shopping experience from start to finish. From our carefully curated selection of premium products to our personalized customer service, we strive to exceed your expectations at every turn. Additionally, we offer complimentary design consultations to help you bring your vision to life and create spaces that inspire and delight.

5. What is your shipping and delivery process? We offer nationwide shipping on all orders, with delivery times varying depending on the item's availability and your location. Once your order is placed, our logistics team will work diligently to ensure prompt and secure delivery to your doorstep. For large furniture items, our white-glove delivery service includes assembly and placement in your desired room, so you can enjoy your new pieces hassle-free.

6. What if I'm not satisfied with my purchase? Your satisfaction is our top priority. If for any reason you're not completely satisfied with your purchase, please contact our customer service team within 30 days of delivery, and we'll gladly assist you with returns or exchanges. Please note that certain items may be subject to a restocking fee, and custom orders may be non-refundable.

7. How can I get in touch with AboutThat for further assistance? We're here to help! You can reach our friendly customer service team via email at support@aboutthat.com or by phone at 1-800-ABOUTTHAT during our business hours, Monday through Friday, 9:00 AM to 6:00 PM EST. Whether you have questions about products, orders, or design advice, we're always happy to assist you.